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How We Protect Your Account and Payment Information

When you open an account with ombak123 link and deposit via DANA, OVO, GoPay or QRIS, your personal and financial information is encrypted and stored securely.

Account SecurityPayment Data ProtectionYour Data Rights
Explore the Lobby Read FAQ
ombak123 link How We Protect Your Account and Payment Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we use your data, want to request a copy of what we hold, or need to report a security concern, our support team is here across…

Live Chat Open the chat bubble in the bottom right of your account. Our team responds during lobby hours, Monday to Sunday 10am–10pm Indonesia time. Fastest way to report a security issue.
Email Support Send a privacy request to [email protected]. Include your account email and describe what data you need. We reply within 3–5 business days with a secure link to your records.
Account Settings Go to Settings > Privacy & Data in your account dashboard. You can review what we've collected, download your deposit history, and request deletion of non-essential fields anytime.
HOW WE HANDLE YOUR TRUST

Data Security, Retention and Your Control

Encryption protects every deposit and withdrawal on ombak123 link. Your password is hashed (never stored in plain text), and two-factor authentication is available in account settings to block unauthorized logins.

Encryption Standard

All account logins, deposits via DANA, OVO, GoPay and QRIS, and withdrawals use 256-bit TLS encryption. Your payment card details are never stored on our servers.

Password Security

Passwords are one-way hashed before storage. We never see your real password. Enable two-factor authentication in Settings to add a second verification layer to every login.

Data Retention Rules

We keep account and transaction records for 7 years where law requires it. Personal data like your phone or address is deleted 90 days after account closure unless legal holds apply.

Cookie Management

Session cookies track your lobby activity for 30 minutes. Analytics cookies help us improve load speed. You can clear cookies anytime in your browser settings without losing account access.

Data Access Rights

Request a full copy of your data—deposits, withdrawals, login dates, device info—anytime through Settings > Privacy & Data or email [email protected].

Withdrawal Verification

When you withdraw to DANA, OVO, GoPay or QRIS, we verify your identity by matching your registered name and phone to the payment account. This protects both you and the recipient.

Privacy Policy Questions

Read answers to the questions we hear most often about how ombak123 link uses and protects your personal data, payment information and account history.

Your registered name and phone are used to verify your identity during withdrawals—especially when you cash out via DANA, OVO, GoPay or QRIS. Payment providers require a match to process transfers. This protects you from unauthorized withdrawals. Your data is encrypted and never shared beyond payment verification.

Yes. Go to Settings > Privacy & Data in your account to request a full download of your personal information, deposit history and login activity. Non-essential data is deleted 90 days after you close your account. Transaction records are retained for 7 years where local law requires.

When you close your account, we anonymize your lobby history and game data within 90 days. Payment and account records stay for 7 years for financial compliance. You can request earlier deletion of personal details like your phone or address by contacting support.

We store transaction records (date, amount, status) needed for withdrawal verification and your account statement. We do not store your actual payment credentials. Payment providers handle your card or account details separately under their own security standards.

Session cookies keep you logged in while you're playing and help us load the slots or live tables faster on your next visit. Analytics cookies show us which games are accessed most from Yogyakarta or other regions. All cookies expire or can be cleared from your browser. You stay logged in via your account token, not cookies alone.

Use live chat (Monday to Sunday 10am–10pm Indonesia time), email [email protected], or go to Settings > Privacy & Data in your account. Include your registered email and describe your concern. We respond to data requests within 7 business days and security reports within 24 hours.

No. We do not sell your personal information to third parties or marketing firms. Data is shared only with payment processors (DANA, OVO, GoPay, QRIS) for transaction verification, and with legal authorities where local law requires. Your account remains private to you.

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